Key topics:

• Performance management and performance appraisal clarified.

• Performance management as a system.

• Clarifying roles and expectations.

• Planning and instituting the process.

• The process of giving and receiving feedback.

• Performance diagnosis for productivity improvement.

• Performance appraisal and its purpose.

• Conducting performance appraisal successfully.

Results:

• Provide relevant support to employees who report to them.

• Plan and conduct one-on-one performance management sessions.

• Create partnerships that enhance productivity

• Work on closing skills gaps objectively and raise productivity for their units.

• Approach performance appraisal sessions with objectivity and purpose